Privacy Policy
Effective Date: July 31, 2025
MediMatters2 ("we", "us", or "our") is committed to protecting your privacy.
This Privacy Policy explains how we collect, use, disclose, and safeguard your
information when you use our mobile application and related services.
- Personal information you provide (e.g., name, contact details, claim data)
- Usage data and device information
- Attachments and files uploaded for claims/quotes
- To provide and improve our services
- To process claims and quotes
- To communicate with you regarding your account or claims
- To comply with legal obligations
- We do not sell your personal information
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We may share data with service providers, partners,
or authorities as required by law
Data Retention
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We retain account profile data for as long as your account is active.
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Claims, quotes, and uploaded attachments are retained for up to 7 years
from creation (or longer where required by applicable law, tax,
medical billing, audit, or dispute-resolution obligations).
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Device and technical usage logs are typically retained for up to
12 months for security, troubleshooting, and service improvement.
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If you request account deletion, we delete or anonymize personal data
that is no longer required within 30 days, except where we must keep
specific records to comply with legal obligations, enforce agreements,
or resolve disputes.
Data Security
- We implement reasonable security measures to protect your data
- No method of transmission or storage is 100% secure
Your Rights
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You may request access, correction, or deletion of your personal data.
Contact us at
info@medimatters.co.za
for privacy requests.
Changes to This Policy
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We may update this policy from time to time.
Changes will be posted in the app and/or website.
For questions about this Privacy Policy, contact
info@medimatters.co.za